1 Table of Contents: “... inundation -- the water's rising 2. Inattention -- the muscle is weakening 3. Interruption -- the rate...”

2 “... with twenty-one simple, proven methods for quickly building your communication muscle. Packed with priceless...”

3 Table of Contents: “... Stepping into the real you; The confidence muscle...”

4 Table of Contents: “... Customers and Pursue Prospects; Netflix Flexes Its Data Muscle; SaaS and Its Powerful Window on the Customer...”