1 Table of Contents: “...""4.1. Economic crisis and COmpetitiveness (ECCO)""""4.2. Total dependency on the ERP vendor (TDEV...”

2 Table of Contents: “...; Ask Closed Questions or Open-Ended Questions, Depending on Your Goal...”

3 “...Education plus experience once guaranteed a successful career, but no more! Today, success depends...”

4 “... is money. And your ultimate success depends on your ability to present ideas and persuade others-quickly...”