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dewey-ones:"381 - Commerce"
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leander starr »
rander starr
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leader staff »
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1
CRM for dummies
by
Helgeson, Lars
Published 2017
John Wiley & Sons
Table of Contents:
“
...; Training Your
Staff
; Building muscle memory with walk-throughs; Leveraging vendor videos, articles...
”
Call Number:
HF5415.5
Read Now
2
Transform Customer Experience : How to achieve customer success and create exceptional CX
by
Villani, Isabella
Published 2019
John Wiley and Sons, Inc.
Table of Contents:
“
... (CSAT); Loyalty and Net Promoter Score (NPS); Customer Effort Score (CES); Other CX measures;
Staff
...
”
Call Number:
HF5415.55
Read Now
3
Results management : effective people management to achieve excellent results
by
Ong, Teong Wan
Published 2010
John Wiley & Sons (Asia)
“
...-management system to managing talented
staff
, the book is a superb, hands-on guide to managing and growing a...
”
Call Number:
HF5549.5.P35
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Classification: 381 - Commerce
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300 - Social sciences
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330 - Economics
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381 - Commerce
658 - General management
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302 - Social interaction
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670 - Manufacturing
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O'Reilly
3
Author
Helgeson, Lars
1
Ong, Teong Wan
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Villani, Isabella
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