1 Table of Contents: “... : qualifying scripts to identify real buyers -- 5. Other prospecting situations -- and how to handle them -- 6...”

2 Table of Contents: “...-Out When Things Go Bad -- Have a Crisis Plan in Place to Handle Negative SPIKEs -- The Real Benefits...”

3 Table of Contents: “... Readers with Your Blog Content; Creating Clear Conversion Goals; Leveraging Social Sharing; Handling...”

4 “...Mastering Import & Export Management walks you through every key area--from handling logistics...”

5 Table of Contents: “...; Creating new carriers; Using web services on shipping cost calculation; Handling carrier update; Displaying...”

6 Table of Contents: “... support: Suppliers; Promotion agencies; Handling houses; Point-of-purchase manufacturers; Promotional risk...”

7

8 “... in straightforward terms, helping you leverage the tools and handle the processes that will enable a seamless...”

9 “... in order to earn their loyalty? Can these tools really affect my bottom line? How do I handle complaints...”