1 Table of Contents: “...innovation over stagnation / Keith Townsend, Rebecca Loudoun and David Lewin -- Section I designing...”

2 Table of Contents: “...Foreword / Sandor Czellar, David Dubois and Gilles Laurent -- List of abbreviations -- Part I...”

3 Table of Contents: “...Introduction to the handbook of research on customer engagement -- 1: Linda D. Hollebeek and David...”

4 Table of Contents: “...: Human resource management and performance / Keith Townsend, Kenneth Cafferkey, Tony Dundon and Safa Riaz...”

5 Table of Contents: “... Hayashi, Heh Jason Huang, Keith Jackson and Toru Kiyomiya -- 32. Comparative HRM research in Indonesia...”

6 Table of Contents: “..., Torsten Ringberg and David Luna -- Part IV: The identity conflict principle -- 19. The role of self...”