1 “.... But how can you plan for events that go far beyond anything that occurs in normal day-to-day business...”

2 Table of Contents: “...; Was the incident preventable?; What went well; What could have been done better; What did not go well; Other...”

3 Table of Contents: “... Control -- Profit and Loss Controls -- Profit and Loss Controls. System Feeds, End of Day Rates and Profit...”

4 “...The world does not unfold according to a fixed set of rules. It is a dynamical system whose...”