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1
Published 2023
Edward Elgar Publishing
Table of Contents: “... in services / Faïz Gallouj -- 2.2. Service marketing and strategy -- Communication in services / Ronan Divard...”
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2
Published 1992
Springer Netherlands
Table of Contents: “...32. Communication in Decision-Making About Diversion and Victim-Offender Mediation -- 33. Mediation...”