1 Table of Contents: “.... Definitions of a "program" - Appendix C. Inter-rater reliability statistics for the application of the RAND...”

2 Table of Contents: “... -- Appendix F: Glossary -- Appendix G: Brief guide to interpreting measure reliability and validity...”

3 “..., such as on utilisation, providers, facilities, staff or costs. Thus, the publication offers a reliable and up-to-date...”

4 “... and analysed on the basis of indicators. The report provides a quick and reliable overview of central fields...”

5 “... revealed a paucity of reliable studies on what practices constitute the provision of quality care. More...”

6 “.... However, there has been very little empirical examination of the validity of these systems -- how reliable...”