1

2 “... as well as updated industry data and technology examples. The book also contains news chapters on IT asset...”

3 “...When Marc Harrison became CEO of Intermountain Healthcare, the organization was already a well...”

4 “... is on the brink of a quality revolution-one that requires deeply personal as well as organizational changes...”

5 “... includes discussions on process audits, performance measures and suggestion management as well as a new...”

6 “.... Featuring customer service case studies, as well as invaluable insight from C-level executives at top...”

7 “... well-rounded understanding of how Lean can be applied to achieve significant improvements throughout...”

8 “... threat to our health systems, impacting not only the well-being of the caregiving workforce but also...”