1 Table of Contents: “...1. The basics of lean -- 2. Lean and physician culture -- 3. Creating a physician engagement plan...”

2 Table of Contents: “... -- chapter 10. What it means to have a lean culture -- chapter 11. Leveraging lean in surgical services...”

3 Table of Contents: “... to Have a Lean Culture; Chapter 11: Leveraging Lean in the Support Services...”

4 Table of Contents: “... 10: What It Means to Have a Lean Culture; Chapter 11: Leveraging Lean in the Laboratory...”

5 Table of Contents: “...; The Largest Obstacle; Cultural Change; Social Issues; A Preference for the Intensive Care Unit; The Consulting...”

6 Table of Contents: “...; Common Causes of Errors in the Ambulatory Setting; Building Your Safety Program; Patient Safety Culture...”