1 Table of Contents: “... 1315); Chapter 4: Applicability; Agencies Included; Transaction Types Included; Payees Included...”

2 Table of Contents: “... Services; Key Performance Measures; Data; Transaction Cost; Cycle Time; The Future State of Human Resource...”

3 Table of Contents: “... role for development actors </P><P>6.3 IIs: from "transactional" to "strategic" management...”