1 Table of Contents: “...; Driver of Customer Feedback; Customer Feedback Bull's-eye; Customer Universe Surrounding the Agile Galaxy...”

2 “... the way we live. All of these scientists, engineers, wild-eyed geniuses, and amateur technologists have...”

3 “... improvements and can cause serious damage. With a mix of clear-eyed business analysis, heart-wrenching stories...”

4 “... company that applied these strategies through the eyes of several key players. The last section helps you...”