1 Table of Contents: “... AND OBJECTIVES; THE VALUE OF SERVICE OPERATION; KEY ACTIVITIES AND FUNCTIONS; SELF-HELP; 6 CONTINUAL SERVICE...”

2 Table of Contents: “... Dibrell -- Death / Jarna Heinonen -- Definition and functions of business-owning families / Sharon M...”

3 Table of Contents: “... product development / Suzanne L. Conner -- 5. Product design innovation and functional innovation effects...”

4 Table of Contents: “... -- What Has Changed in the Last Four Years (2013-16)? -- Renewed focus on efficiency and effectiveness...”

5 “... domain knowledge in renewable energies, particularly wind energy. With a rich background in aeronautics...”