1 Table of Contents: “...1. Service innovation research methods / Flemming Sørensen and Francesco Lapenta -- 2. Quantitative...”

2 Table of Contents: “... and Alessandro Zattoni -- 2. The Co-operative Bank: what went wrong? / Chris Mallin -- 3. Remuneration-based...”

3 Table of Contents: “... in creating added customer value / Judith Gloppen, Annita Fjuk and Simon Clatworthy -- Part V Co-creating...”

4 Table of Contents: “...overall overview -- 2. Emerging Asian economies and MNC strategies: a review of the literature...”

5 Table of Contents: “... Edwards, Suzanne Benn, and Mark Starik -- 2. Reforming the delinquent organization: academia's impactful...”

6 Table of Contents: “... of the Music Industry', Journal of Arts Management, Law, and Society, 33 (2), Summer, 127-41 -- John Quiggin...”

7 Table of Contents: “... weak relationship from advertising to CSR / Shawn Pope -- 2. CSR, market value, and profitability...”

8 Table of Contents: “...the co-evolution of technology, structural change and economic growth / Mario Cimoli and Gabriel...”