1 Table of Contents: “... -- Destructive management -- The power of contagious emotions -- The downside of optimism : missteps and excess...”

2 Table of Contents: “... -- Employee Obstacles -- Organizational Obstacles -- The Emotional Obstacle -- Exploring and Addressing...”

3 Table of Contents: “... -- The Other Big C -- Beyond the 7 C's -- Integrity -- Be Passionate, Not Emotional -- Create Your Own Style...”

4 Table of Contents: “.... REFLECT ON YOUR EMOTIONAL STATE; 2. KEEP YOUR EYE ON THE BIGGER PICTURE; 3. KEEP UP YOUR ENERGY LEVELS; 4...”

5 “... and the emotional challenges that may arise, emphasizing that this crisis touches people in different ways...”

6 “... and refine more sophisticated models for leading, such as emotional intelligence, transformational leadership...”