1 Subjects: “...Data protection / fast...”

2 Table of Contents: “... transactions -- Taking care of customers -- Being courteous -- Dealing with problems -- Sample virus protection...”

3 Table of Contents: “... and Transferring Calls; Taking Messages; Screening Calls; Protecting Your Employer; Courtesy; Telephone Etiquette...”

4 “... management, your business can lower costs, improve efficiency, eliminate duplication, and be protected...”