1 Table of Contents: “...1.1 Quality and the early history of quality improvement -- 1.2. Quality management -- 1.3...”

2 Table of Contents: “...Introduction -- Intuition about uncertainty and risk -- The classical approach to decision making...”

3 Table of Contents: “...; Chapter 2: Insurance and Reinsurance Products; Chapter 3: The Policy Structure; Chapter 4: The Insurance...”

4 Table of Contents: “...Frontmatter -- Fundamental Quality Improvement and Statistical Concepts. Introduction -- Basic...”