1 Table of Contents: “... -- Chess Not Checkers -- A New Day -- Game On! -- Pursue Mastery -- Own the Numbers -- Reality Check...”

2 “...-proof data strategy plans for their data projects. Learners need to have some degree of mastery...”

3 “...-relationship, mindset issues and expectation management, and wisdom and mastery practices, Big Vision, Small...”

4 “... mastery of lean-based methods for achieving maximum effect with minimum means, private equity operators...”

5 “... M.A.S.T.E.R.Y....”

6 Table of Contents: “...CHAPTER 3 Timeless Customer Service Done Right--and Wrong: Mastery Versus CatastropheThe Masterful...”

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