1 Subjects: “...Leadership au service des autres...”

2 Table of Contents: “... and Benchmarking of a Model for E-Government Service Quality -- Identifying Weaknesses for Chilean E-Government...”

3 Table of Contents: “... Complex Market -- 12 Marketing Strategy in China -- 13 Managing Global Supply Chain -- 14 Service Industry...”

4 Table of Contents: “...Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study...”

5 Table of Contents: “... in the Recording Industry -- Chapter 4 Evolution of Digital Music Services -- Chapter 5 Case Study - Spotify...”

6 Table of Contents: “... Front-End Services: Administrative and Citizen Cost-Benefits -- Building a Value-Centric e-Government...”

7 Table of Contents: “... in a Swedish suburb -- “I’m disabled and married to a foreign singlemother”. Public service chatbot’s...”

8 Table of Contents: “... -- Spatial Information Sharing for Mobile Phones -- Agents in the World of Active Web-Services -- Town...”

9 Table of Contents: “... on Presence -- FaVE 2009 – Track 3 -- Complexity of Virtual Worlds’ Terms of Service -- The Role of Semantics...”

10 Table of Contents: “... in complex systems through the prism of Actor-Network- Theory -- 3.The Act-Shifts between Humans...”

11 Table of Contents: “...Instability as the Status QuoPost-Industrial Design; Post-Industrial Design = Complexity Design...”

12 Table of Contents: “...-Government Services in the Improvement of the Citizens’ Quality of Life -- e-Government: Challenges and Lost...”

13

14 Table of Contents: “... Optimization Algorithm Based on Deep Reinforcement Learning and Green Wave Coordination Control in Complex Lane...”

15 Table of Contents: “... / Clifford Bob -- Conclusion : simplicity vs. complexity in the analysis of social movements / Jack A...”

16 Table of Contents: “... Transnational Western Men's Identities / Phiona Stanley -- 25. Beyond Multicultural Man: Complexities...”

17 Table of Contents: “... the Success of Product/Service Innovation Among SMEs in Ghana: The Moderating Role of Functional Diversity...”

18 Table of Contents: “...Deep Reinforcement Learning-Based Scheduling Algorithm for Service Di↵erentiation in Cloud Business...”

19 Table of Contents: “... Evolution for LargeScale Expensive Optimization -- Sentiment Analysis of Chinese Complex Long Sentences...”

20 “... behaviour in the system planning. He reminds us of the increasing complexity in managing electricity systems...”