1 “...HBR emotional intelligence series...”

2 “.... Research shows that appealing to human emotion can help you make your case and build your authority as a...”

3 Table of Contents: “...: STRATEGY THREE: BUILD EMOTIONAL BONDS WITH CUSTOMERS....”

4 Table of Contents: “..., Not Emotional; Chapter 48: Choose a Positive Attitude; Chapter 49: Inoculate Against Stress; Chapter 50: Go...”

5 “... and meaning. As radical a concept as Emotional Intelligence was in the 90s, Connectional Intelligence...”