1 “...Elgar original reference...”

2 Table of Contents: “...Includes bibliographical references and index...”

3 Table of Contents: “...Includes bibliographical references...”

4 Table of Contents: “...Includes bibliographical references and index...”

5 Table of Contents: “... Exactly Is a Balanced Scorecard?; ORIGINS, AND A BRIEF HISTORY, OF THE BALANCED SCORECARD; BALANCED...”

6 Table of Contents: “...Includes bibliographical references and index...”

7 Table of Contents: “...Includes bibliographical references and index...”

8 Table of Contents: “... years -- A second coming? -- Scenarios are not taken seriously -- Scenarios are complex -- Scenario...”

9 Table of Contents: “... Revolution to the Ruling Class; The Realm of Management; Rank without Privilege; Connecting the Heart...”

10 Table of Contents: “...Includes bibliographical references and index...”

11 Table of Contents: “...Includes bibliographical references and index...”

12 Table of Contents: “...Includes bibliographical references and index...”

13 Table of Contents: “...Includes bibliographical references (pages 185-188) and index...”

14 Table of Contents: “...Includes bibliographical references and index...”

15 Table of Contents: “...Includes bibliographical references and index...”

16 Table of Contents: “...Includes bibliographical references and index...”