1 Table of Contents: “... on the Dynamic Customer Journey; Formulation (Stimulus); Role Model: TOMS; Precommerce (Zero Moment of Truth...”

2 Table of Contents: “... Free and Coming HOme -- Part V: Role Models...”

3 Table of Contents: “... Decisions; 16: Remove Obstacles to Performance; 17: Become a Role Model...”

4 Table of Contents: “..." (ABC) Model; Connect with Purpose; Align the Operating Model; Build Skills; Role-Model; Provide Space...”

5 Table of Contents: “... and learn -- Show you care -- Connect and contribute -- Prioritising can take a crisis -- Be a role model...”

6 Table of Contents: “... an Organization's Culture; Employee Abilities; Supporting Innovation Activities; Goals and Evaluation; Role Models...”

7 Table of Contents: “... with These Myths -- Conclusion -- You Have to Be a Role Model -- Do Not Lower Your Standards -- Chapter 5...”

8 “... in others through role modeling. And perhaps most crucial, the book reveals how the best companies focus...”

9 “..., digital world. By highlighting role models from different careers, backgrounds, skill sets, and schools...”