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"lead user" » "end user"
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1
by Barbaroux, Pierre, Attour, Amel, Schenk, Eric
Published 2016
ISTE
Table of Contents: “...; 3.2.2. Lead users activities; 3.2.3. Competencies of user-innovators; 3.2.4. Implementation of user...”
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2
by Nodder, Chris
Published 2013
John Wiley & Sons
“... of least resistance that leads users where you want them to go/liliGluttony ' escalate customers...”