1 “... they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step...”

2 “... success while implementing sustainable principles that help consumers live better lives. Packed with eye...”

3 “... guided myriad companies toward a more solid leadership foundation, and in this eye-opening guide, he...”

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6 Table of Contents: “... Defined, It Flows -- Are You Fully Recognizing Your Realities? -- The Eyes Have It -- Have You Accepted...”

7 Table of Contents: “... as Ears, Eyes, and Mouth; Can Social Help You Out-Zappos Zappos?; CHAPTER 6 It Takes a Community...”

8 Table of Contents: “...; Driver of Customer Feedback; Customer Feedback Bull's-eye; Customer Universe Surrounding the Agile Galaxy...”

9 “... compelling tale of the power that people have to see the world through each other's eyes, told with passion...”

10 “... gossiped about a female coworker? Who hasn't rolled her eyes in the presence of a woman she doesn't like...”