1 Table of Contents: “...Balanced Scorecard Evolution; Contents; Preface; LOOKING BACK AND LOOKING AHEAD; HOW IS THIS BOOK...”

2 Table of Contents: “...: Leading in the New World; Chapter 12 Energy for Evolution; Leading from the Inside-Out; Creating a Buzz...”

3 Table of Contents: “... -- Vision -- Alignment -- Execution -- Building and Maintaining Momentum -- Providing Real-Time Feedback...”

4 Table of Contents: “...Introduction : definition and crisis of luxury -- Evolution of the global luxury market -- Who...”

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6 Table of Contents: “... -- Your Clients Are Watching You! -- Why This Industry Struggles with This Concept -- The Evolution...”

7 Table of Contents: “... hard to rebuild trust -- CHAPTER 2 EVOLUTION OF EXPECTATIONS -- What do they want? -- Purpose...”

8 Table of Contents: “...1 The Long Evolution of Lean -- 2 The Lean Business System Reference Model -- 3 Reinventing Lean...”

9 Table of Contents: “... Vision Statement; Success Factor #3: Ensure Executive Support; Garnering Executive Engagement; Best...”

10 Table of Contents: “... -- Executing the Project -- Monitoring and Controlling the Project -- Closing the Project -- Comprehensive...”

11 Table of Contents: “... of Message; Simplicity of Information; Simplicity of Decision Making; Simplicity of Execution; Simplicity...”

12 Table of Contents: “... Effectively; Executive Sponsorship: Critical to Success; Understanding Current Capabilities; Aligning...”

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14 Table of Contents: “...Paradigm Shifts: Mainframes to Client-Server to Cloud ComputingNext Evolution: Large Data Center...”

15 Table of Contents: “..., and Organizational Structure -- Life-Cycle Guideposts -- Focused Execution of an Innovative Business Model-Netflix...”

16 Table of Contents: “...Cybercrime and espionage and the new security 101 -- Evolution revolution -- The silent killer...”

17 Table of Contents: “...? -- Culture and the Customer -- The Evolution of Culture -- Understanding Culture -- Fast-Forward Culture...”

18 Table of Contents: “...; Datanyze; BuiltWith; Targeting Key Executives, Influencers, and High-Potential Buyers...”

19 Table of Contents: “... executive attention deficit disorder -- Managing your attention -- Coping with the Demands of Digital...”

20 “... to earlier editions' key cases; and up-to-the-minute information on the evolution of key industries...”