1 Table of Contents: “... of science's opinion / Gianluca Bocchi -- ch. 3. Testimonies and complexity / Fernando Giancotti -- ch. 4...”

2 Table of Contents: “... bazaar : creating a sense of community with your clients -- Testimonials : your greatest leverage tool...”

3 Table of Contents: “... into Practice 37 Being a Customer Success Manager - A Personal Testimonial 44 The Three Core CSM Competencies 46...”

4 “... testimonials and real case studies, the author takes a dive into the structural and social mysteries...”

5 “..., project plans, testimonials, charts, graphs, and screen shots of CPM, CRM, BSC and KM systems. All-new...”