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dewey-ones:"300 - Social sciences"
dewey-ones:"381 - Commerce"
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1
Affected : Emotionally Engaging Customers in The Digital Age
by
Wrigley, Cara
,
Straker, Karla
Published 2018
John Wiley & Sons Australia, Ltd
Table of Contents:
“
...'s missed moment; Second that
emotion
; Defining affect; The affect effect; Digital affect; Chapter 2...
”
Call Number:
HF5415.5
Read Now
2
Sales EQ : how ultra-high performers leverage sales-specific emotional intelligence to close the complex deal
by
Blount, Jeb
Published 2017
John Wiley & Sons, Inc.
Table of Contents:
“
...Connecting Is the Gateway to Lowering
Emotional
Walls and Discovery -- Chapter 20: Flexing...
”
Call Number:
HF5438.25
Read Now
3
Transform Customer Experience : How to achieve customer success and create exceptional CX
by
Villani, Isabella
Published 2019
John Wiley and Sons, Inc.
Table of Contents:
“
...; Augmented reality; Intelligent kiosks and
emotion
detection; Digital wallets; Gamification; 3D printing...
”
Call Number:
HF5415.55
Read Now
4
The secrets of selling : how to win in any sales situation
by
King, Geoff
Published 2010
Financial Times Prentice Hall
Table of Contents:
“
... and accurately -- Using
emotion
in selling -- Body language in sales meetings -- How to write proposals...
”
Call Number:
HF5438.25
Read Now
5
The money-raising nonprofit brand : motivating donors to give, give happily, and keep on giving
by
Brooks, Jeff
Published 2014
Wiley
Table of Contents:
“
...:
Emotion
; Chapter 7: Your Fundraising Offer from the Inside Out...
”
Call Number:
HV41.2
Read Now
6
Inbound organization : how to build and strengthen your company's future using inbound principles
by
Tyre, Dan
,
Hockenberry, Todd
Published 2018
John Wiley
Table of Contents:
“
... Team Chapter 12: Inbound Strategies are Engagement Focused Connecting
Emotionally
Delivering the Right...
”
Call Number:
HD58.8
Read Now
7
Marketing
by
Tracy, Brian
Published 2014
American Management Association
“
..., fulfill a basic
emotional
need for buyers, determing the correct price point for your offerings, become...
”
Call Number:
HF5415
Read Now
8
Seven steps to success for sales managers : strategic guide to creating a winning sales team through collaboration
by
Cates, Max R.
Published 2015
Pearson Education
“
... proven tactics for: Developing your own mental toughness,
emotional
intelligence, strategic thinking...
”
Call Number:
HF5438.4
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