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dewey-ones:"300 - Social sciences"
dewey-ones:"362 - Social welfare problems & services"
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1
Service fanatics : how to build superior patient experience the Cleveland Clinic way
by
Merlino, James
Published 2015
McGraw-Hill
Table of Contents:
“
... Clinic experience --
Physician
involvement is vital -- Want to know what patients think? Ask...
”
Call Number:
RA971.35
Read Now
2
The engaged caregiver : how to build a performance-driven workforce to reduce burnout & transform care
Published 2020
McGraw-Hill
Table of Contents:
“
..., RN, NEA-BC, FAAN -- 8. Bolster
physician
engagement and resilience / Chrissy Daniels, MS, and Matt...
”
Call Number:
RA410.7
Read Now
3
Becoming the change : leadership behavior strategies for continuous improvement in healthcare
by
Toussaint, John
,
Barnas, Kim
Published 2021
McGraw-Hill
“
... manager, or a
physician
. Drawing on a wealth of case studies, they explore how change actually happens...
”
Call Number:
RA971
Read Now
4
Reengineering health care : a manifesto for radically rethinking health care delivery
by
Champy, James
Published 2010
FT Press
“
... in health care: throughout
physician
practices, hospitals, and even entire health systems. You'll meet...
”
Call Number:
RA395.A3
Read Now
5
Improving healthcare quality and cost with six sigma
by
Trusko, Brett E.
Published 2007
Financial Times Prentice Hall
Call Number:
RA399.A3
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