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dewey-ones:"300 - Social sciences"
dewey-ones:"362 - Social welfare problems & services"
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1
Service fanatics : how to build superior patient experience the Cleveland Clinic way
by
Merlino, James
Published 2015
McGraw-Hill
Table of Contents:
“
... -- Defining patient experience and strategy -- Culture is
critical
-- Cultural alignment : the Cleveland...
”
Call Number:
RA971.35
Read Now
2
The engaged caregiver : how to build a performance-driven workforce to reduce burnout & transform care
Published 2020
McGraw-Hill
Table of Contents:
“
.... The
critical
importance of strategic talent management / Joseph Cabral, MS, and Matt Turner, MA -- 2. Engaging...
”
Call Number:
RA410.7
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