1 Table of Contents: “...Have Managers Reinforce the Use of the Job AidsD6 Document Results; Start with the End in Mind...”

2 “.... Dashboards, graphs, and other visual aids illustrate complex concepts and provide reference at a glance...”

3 “... to aid in smooth implementation and to enable sustained results This book and the electronic tool kit...”

4 “... to readily apply the format with little or no difficulty. With the aid of many examples, illustrations...”