1 Table of Contents: “... and change -- Real-time feedback and dialogue -- Implications for organizational design -- Implications...”

2 Table of Contents: “... employees -- Turning the value chain into a "values chain" -- Developing a dialogue with your customers...”

3 “...Instead, it needs to be nurtured through dialogue and reflection, the courage to ask troubling...”

4 Table of Contents: “... 2: Group Meld; Group Meld Steps Engage System 2; Engaging in Team Dialogue Advances Insights...”

5 Table of Contents: “... Footing; Create an Open Dialogue; Think Creatively About How to Respond; Manage Resistance by Providing a...”