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1
by Mangia, Karen
Published 2020
John Wiley & Sons, Inc.
Table of Contents: “...FOREWORD 4 CHAPTER 1: ENTERING THE SHIFT 10 CHAPTER 2: POSSIBILITIES 19 CHAPTER 3: RITUALS...”
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2
by Mortensen, Kurt W.
Published 2008
AMACOM/American Management Association
Table of Contents: “... -- PQ skill #2: Understanding how your audience thinks -- PQ skill #3: Instant rapport and social...”