1 “... achieved significant success in this area, as well as easy-to-follow exercises and next steps. Shows how...”

2 Table of Contents: “... and Managers of Change; Three Areas That Will Affect and Improve Business; Business Challenges: Management...”

3 Table of Contents: “...; Knowing Your Audience; Performing and applying research; Understanding clients' problem areas; Displaying...”

4 Table of Contents: “...Taking responsibilityTaking control; Combining the three areas; Applying the KRC model to the Stop...”

5 “... improve in any-or every-area. By closing the "knowing-doing gap," you'll discover how to execute on what...”

6

7 “... dilemmas. Those who do the initial significant work in these areas are the ones who bring about such needed...”

8 “... Analyst, a leading national research and consulting firm, the study probed areas as diverse as corporate...”

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