1

2 “... organization. But your own insecurities and fears can undermine your ability to act decisively and persuade...”

3 “... whole group or organization can build and use collectively? Written primarily by members of the Research...”

4 “..., and succeed in your organization. But self-doubt and nerves can undermine your ability to act decisively...”

5 “... organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional...”

6 “... tools, examples, conversational rituals, and practices for all levels of an organization."--...”

7 “... matters to the self, to organizations, and to your business, along with the barriers you face when...”