1 Table of Contents: “...Chapter 2. Establishing ROIROI--The Universal Metric; Capturing Actual ROI; Capturing Estimated ROI...”

2 “.... Mary M. Somervilie is University Librarian and Professor at the University of Colorado Denver...”

3 Table of Contents: “...Universal Search/Blended SearchCountry-Specific Search Engines; Optimizing for Specific Countries...”

4 “... the extensive telehealth experience and expertise of the Medical University of South Carolina (MUSC), one...”

5 Table of Contents: “... of the methodological approach -- 8.4.1 Corpus of university websites -- 8.4.2 A semiodiscursive and taxonomic analysis...”

6 “..."The promise of the Semantic Web to provide a universal medium to exchange data information...”

7 “.... This invaluable resource provides a plan that is universal to any business in any industry, and provides expert...”

8 “... Portal offering are that it delivers a single, universal point of access that is integrated, highly...”