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1
by Sheth, Jagdish N.
Published 2007
Wharton School Pub.
Table of Contents: “... ; Service dependence : Travel agents ; The warning signs of competency dependence ; How to break the habit...”
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2
by Hehman, Eric
Published 2015
Wiley
Table of Contents: “... Choose?; Committing to the Road Less Traveled; Assessing the Client Experience; Welcome to McDonald...”