1 Table of Contents: “... -- About the author -- Introduction -- Section 1 Philosophy, principles, and goals: Beyond tradeoffs...”

2 “... of the principles of the Toyota Way through the 4Ps model-Philosophy, Processes, People and Partners, and Problem...”

3 “..., healthcare, and service processes, demonstrating how to apply the Lean philosophy. IT facilitates Lean...”

4 “... of the most influential marketing and business philosophies of the last twenty years. Through the dark glass...”

5