1

2 “...Digital customer service is becoming more widely adopted, but one place it falls short...”

3 “...Recently, the idea has emerged that a key to winning the talent war through recruitment is to place...”

4

5

6

7

8

9

10

11

12

13

14 “... stratégie corporate La mise en place d'un processus formalisé L'analyse stratégique : les 7 domaines clés...”

15

16 “..., strategic alliances, and international joint ventures-along with the new emphasis placed on shareholders...”

17 “... information on the changing nature of communication through technology. Focus is also placed on ethics...”