1
by Darmawan, Budi
Published 2008
IBM, International Technical Support Organization

2
by Molesky, Joanne, Humble, Matthew, O'Reilly, Barry
Published 2016
O'Reilly Media, Inc.

3
by Beath, Cynthia, Rouse, Anne, Bidault, Francis, Willcocks, Leslie
Published 2013
MIT Sloan Management Review