1
by Keyes, Jessica
Published 2014
Auerbach Publications

2
by Akred, John
Published 2017
O'Reilly Media

3
Published 2017
O'Reilly Media

4
by Akred, John
Published 2017
O'Reilly

5
by Overton, Jerry
Published 2018
O'Reilly Media

7
by Blanchard, Kenneth H.
Published 2013
FTPress Delivers

8
by McGeorge, Donna
Published 2019
Wiley

10
by Akred, John
Published 2017
O'Reilly

11
by Bernstein, Ethan, Shore, Jesse, Lazer, David
Published 2019
MIT Sloan Management Review

12
Published 2017
O'Reilly Media

14
by Akred, John
Published 2017
O'Reilly

15
by Wilson, Brian
Published 2011
O'Reilly Media, Inc.

17
by Ganci, John
Published 2004
IBM, International Technical Support Organization