1
Published 2011
[FTPress Delivers]

4
by Helluy, Arnaud, Durand, Xavier
Published 2011
Editions d'Organisation

5
by Lacroix, Stéphane, Bénéteau, Emilie
Published 2012
Eyrolles

6
by Vives, Luis, Lucea, Rafael, Lessard, Donald
Published 2013
MIT Sloan Management Review

7
by Reeves, Martin, Lotan, Hen, Legrand, Julien, Jacobides, Michael
Published 2019
MIT Sloan Management Review

8
by Jacob, Bart
Published 2007
IBM, International Technical Support Organization

9
by Roux, Michel
Published 2011
Eyrolles

10
by Bersin, Josh
Published 2019
O'Reilly Media

11
by Tariant, Jean-Marc
Published 2011
Editions d'Organisation

13
by Humble, Jez, Molesky, Joanne, O'Reilly, Barry
Published 2018
[O'Reilly Media]

14
by Brown, Bryan, Carlson-Neumann, Karri S., Filley, Mark, Gu, Weiming
Published 2016
IBM, International Technical Support Organization

15
by Gucer, Vasfi
Published 2009
IBM, International Technical Support Organization

18
Published 2014
Dorling Kindersley

19
by Gans, Joshua
Published 2020
MIT Sloan Management Review

20
by Dénos, Pascal
Published 2012
Editions d'Organisation