1
by Brown, Bryan, Carlson-Neumann, Karri S., Filley, Mark, Gu, Weiming
Published 2016
IBM, International Technical Support Organization

3
by Jacob, Bart
Published 2007
IBM, International Technical Support Organization

4
by Bersin, Josh
Published 2019
O'Reilly Media

6
by Vives, Luis, Lucea, Rafael, Lessard, Donald
Published 2013
MIT Sloan Management Review

7
by Gucer, Vasfi
Published 2009
IBM, International Technical Support Organization

8
Published 2011
[FTPress Delivers]

9
by Humble, Jez, Molesky, Joanne, O'Reilly, Barry
Published 2018
[O'Reilly Media]

10
by Gans, Joshua
Published 2020
MIT Sloan Management Review

13
Published 2014
Dorling Kindersley

15
by Owens, Cynthia
Published 2020
O'Reilly Media

17
by Reeves, Martin, Lotan, Hen, Legrand, Julien, Jacobides, Michael
Published 2019
MIT Sloan Management Review