1 Subjects: “...Critical care medicine...”

2 Subjects: “...Critical care medicine...”

3 Table of Contents: “.... Service encounter and the frontline service provider -- 2.4. Critical service encounters -- 2.5...”

4 Table of Contents: “... interkulturellen Managements -- VI. Methodik interkulturellen Organisierens -- VI.1 Der Kulturschock als „critical...”

5 Table of Contents: “... Verfahrensvergleichs zwischen Gap-Analyse und Critical Incident Technique -- 6. Stärkung der Bankloyalität: Optionen...”

6 “... and diagnoses the critical parts of a display so that they can be remedied before the actual presentation...”