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1
by Li, Charlene, Solis, Brian
Published 2013
Jossey-Bass
Table of Contents: “... Vision Statement; Success Factor #3: Ensure Executive Support; Garnering Executive Engagement; Best...”
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2
by Solis, Brian
Published 2015
John Wiley & Sons
“.... Also known as CX, executives, strategists, and agencies alike are learning that the digital customer...”