1 “... of fields concerning what we know about work stress and well being and what the critical gaps are that most...”

2 “... to the individual as well as to the organization. This volume includes critical topics on customer mistreatment...”

3 “... and international collection that gives a thorough and critical assessment of knowledge, and major gaps in knowledge...”

4 “... and readers in that area to critically explore the cutting edge work from their discipline. Interest...”