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1
by Muther, Andreas
Published 2001
Springer Berlin Heidelberg
Table of Contents: “...1. Einleitung -- 1.1. Electronic Customer Care: Neue Chancen - neue Herausforderungen -- 1.2. Ziele...”
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2
by Muther, Andreas
Published 2000
Springer Berlin Heidelberg
Table of Contents: “...1. Einleitung -- 1.1. Electronic Customer Care: Neue Chancen — neue Herausforderungen -- 1.2. Ziele...”
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3
by Muther, Andreas
Published 1999
Springer Berlin Heidelberg
Table of Contents: “...1. Einleitung -- 1.1. Electronic Customer Care: Neue Chancen — neue Herausforderungen -- 1.2. Ziele...”
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4
by Muther, Andreas
Published 2002
Springer Berlin Heidelberg
Table of Contents: “...1. Introduction -- 1.1. Electronic Customer Care: New Chances - New Challenges -- 1.2. Goals...”