1 “...People don't always communicate well; it's a fact of life. This book presents clear; understandable...”

2 “...People don't always communicate well. It's a fact of life. But you don't have to be a helpless...”

3 “... are below and above them, as well as people external to the organization, such as customers and partners...”

4 “... communicate well. It's a fact of life. But you don't have to be a helpless witness or participant in a...”

5 “... yourself well enough to clearly see the impact and influence you have on others. It's about managing your...”