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1
Availability and capacity management in the cloud : an ITSM narrative account
by
Mc
Lean, Daniel
Published 2014
IT Governance Pub.
“
... practitioner,
Chris
, faces the challenge of integrating cloud services into an ITSM structure. Based...
”
Call Number:
QA76.585
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2
Catologs, services and portfolios : an ITSM success story
by
Mc
Lean, Daniel
Published 2012
It Governance Pub.
“
... the story of ITSM practitioner
Chris
as he learns how to deal with resistance to change and overcome inertia...
”
Call Number:
HD30.2
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004 - Data processing & computer science
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658 - General management
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2
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McLean, Daniel
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