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Scaling customer success : building the customer success center of excellence
by
Madhwacharyula, Chitra
,
Ramdas, Shreesha
Published 2023
Apress L. P.
Table of Contents:
“
... and Metrics -- Leading vs.
Lagging
Health/Churn Indicators -- Leading Indicators -- Process Performance...
”
Call Number:
HF5415.55
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Ramdas, Shreesha
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