1 Table of Contents: “... -- Keeping track of customer relationships. Managing accounts ; Developing contacts ; Collaborating...”

2 Table of Contents: “...At a Glance; Table of Contents; Introduction; Chapter 1: Looking Over Salesforce; Chapter 2...”

3 Table of Contents: “... -- Tracking sales. Managing accounts ; Developing contacts ; Managing activities ; Sending e-mail -- Driving...”

4 Table of Contents: “...; Contents at a Glance; Table of Contents; Introduction; Part I: Salesforce Basics; Part II: Keeping Track...”

5 “...Your all-access guide to reaping the benefits of Salesforce.com Salesforce.com has a rapidly...”

6 “... interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming...”

7 “... contacts, tracking products, calculating forecasts, and monitoring each customer’s service and support...”